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 safetysmart online home > help center home > uploading content
Troubleshooting
This troubleshooter addresses common issues and questions about uploading custom content into SafetySmart Online.
If your issue isn't covered here, call 1-800-667-9300 or email our Account Team.
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Troubleshooting: Uploading Custom Content
into SafetySmart Online |
- I can't find the Upload Documents link to upload my content
First make sure you have the SafetySmart Online Enterprise Edition and have administrator access.
The Upload Document feature is found in the "Customize" section of SafetySmart Online which can be found at the top right of your screen next to the Help and Logout buttons. Once you've clicked on the customize link, you will be brought to the administration pages. The Upload Document link can be found on the left side of your screen.
- What file types can I upload?
The Upload Document feature is compatible with the following file types - be sure the one you are attempting to upload is on the list below:
.avi, .doc, .docx, .flv, .gif, .jpeg, .jpg, .mpg. .mp3, .pdf, .pps, .ppsx, .ppt, .pptx, .txt, .wmv, .xls, and .xlsx.
- The keywords I entered for my custom document aren't working when I use them in the search box
Keywords that you enter for your document must be separated by commas in the keyword input box. Be sure to check your spelling if you continue to have problems. Keep in mind that the search function does not include plural versions of words you enter, so adding as many singular and plural keywords as possible will reduce search difficulties.
- How do I edit the document I've uploaded?
On the Upload Document screen (under the Customize link, under the Upload Document link) find the document you would like to change. Click on the edit button at the far right (the icon is a pencil) and you can make whatever changes you need. Be sure to click upload again so your changes take effect.
- How do I delete the document I've uploaded?
On the Upload Document screen find the document you would like to delete and click on the delete button at the far right (the icon is a red "X").
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You can also check out our training video Uploading Content Into SafetySmart Online |
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How-To Guide: Uploading Custom Content (Enterprise Edition Only) |
Follow these easy instructions to upload your own content into SafetySmart Online
- From the main screen of SafetySmart Online, click on the Customize link found at the top right of your screen. This will take you to the customization administration pages.
- Click on the Upload Document link. A screen will appear where you can upload new or revised content to SafetySmart Online.
- Review the types of files that can be uploaded and be sure the one you are uploading is on the following list:
.avi, .doc, .docx, .flv, .gif, .jpeg, .jpg, .mpg. .mp3, .pdf, .pps, .ppsx, .ppt, .pptx, .txt, .wmv, .xls, and .xlsx.
- Click on the Upload A New Document link and the document upload page will appear.
- First you want to name your document. This is how everyone will see it on SafetySmart Online - think of it as the title.
- Second, you assign keywords to your document. This will allow people using SafetySmart online to use the search by keyword feature to find the material. Try to think of the different ways people will search for this. You can add as many keywords as you like. They should be separated by commas. Now when someone uses one of the keywords you've entered as a search term, not only will the regular safetysmart online content show but your uploaded document will as well.
- Next you choose the file you want to upload. Click browse to locate the file and then click open. The file name should now appear in this box.
- The next step is to chose where you want your uploaded material to go. You can choose to have it show up everywhere on SafetySmart Online by selecting the Select All box in each category or you can specify where you want it to appear.
- Now you select the document type you are uploading. In most cases you will select other but if you'd like an icon to appear next to the file to indicate that it's a PowerPoint or leadersheet, select this instead.
- Click the upload button and your information will show up on the main upload page.
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| The Basics: How-To Guides and Features |
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Getting More: Time-Saving Tools and Tips |
Videos
Guides and Presentations
- This brief how-to summary offers practical tips and strategies to quickly use SafetySmart Online and begin building a powerful safety program.
- Use the Promotional Poster to promote the benefits of Safety Smart! Online to employees, managers and others who need safety program resources or are interested in the quality of your safety training program.
- SafetySmart Online Features and Benefits is an extended PowerPoint presentation that walks through the benefits of using SafetySmart Online and how it can be used to get the most from your safety training program.
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Videos
Case Studies
- Learn how Saputo Edmonton reduced workers' compensation premiums by hundreds of thousands of dollars each year, using SafetySmart Online to more quickly and easily communicate key safety messages
- Learn how Henry Technologies incorporates SafetySmart Online into a progressive safety program that meets - and exceeds - training and compliance requirements specified by regulatory agencies
Guides and Presentations
- Apply principles of adult learning to enhance your use of content from SafetySmart Online, using this presentation by Andre Chernih, SafetySmart Online Product Manager, at the 2008 VPPPA Meeting Adult Learning: Application to Safety Talk
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| Live Customer Support and Training |
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Top Resources/Troubleshooting/FAQ's |
Customer service is a core component of the SafetySmart Online experience. Our sales and account management teams are trained to understand your needs and address them in a friendly and helpful manner. Below are two of the quickest ways to reach us if you have questions:
Phone/Fax:
- We are available and ready to answer your call from 9:00 AM to 7:00 PM Eastern Standard Time, Monday through Friday, excluding major Canadian holidays.
- Toll-Free in the U.S. and Canada: 1-800-667-9300
- Outside of the U.S. and Canada: 250-493-2200
- Fax: 250-493-1970
Email:
- Current SafetySmart Online customers can email our account management team for all product questions, technical issues, website support, account username/ password requests, or other concerns. The account management team will work together with you and our staff at Bongarde to quickly address your needs.
- If you are not a SafetySmart Online customer, but would like to learn more about our services or are interested in purchasing SafetySmart Online, email our sales team.
Live Training:
- Let us help you get the most from SafetySmart Online!
Whether you are new to SafetySmart Online or you have recently hired someone onto your team who needs to learn to use SafetySmart Online, our Live Training Sessions cover how to use SafetySmart Online to build your safety program and quickly access thousands of safety resources. Sign up as many people as you like - it's free and there are varying times so you can chose the best for your schedule. Sign up for a session now!
Click here for other service and support options.
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Top 5 Resources
Troubleshooting
FAQ's
- Customer service, technical support, and editorial FAQ
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